With one, you can solve problems quickly and effectively.Without one, your solutions may be ineffective, or you'll get stuck and do nothing, with sometimes painful consequences.
Many of the tools in this section help you do just that.
We look at these, and then review some useful, well-established problem-solving frameworks.
You will be hindered if you "think you already know" the answer. Once a question is answered, ask why until you arrive at a reasonable conclusion. Patient As you can see from the example above, it can take some time to unravel the mystery. The other three are easy to understand and in most cases just require a change of focus.
Here is an example of how this might be played out. A: Because we were missing a part needed to complete the assembly. It may require talking to a variety of people, inside and outside of the company, sifting through a lot of data, waiting for responses, etc. Exercising your analytical skills may require some training.
Quite often, what may seem to be a single problem turns out to be a whole series of problems.
Going back to our example, substandard work could be caused by insufficient skills, but excessive workloads could also be contributing, as could excessively short lead times and poor motivation.
Using our example of substandard work, Cause-and-Effect diagrams would highlight that a lack of training could contribute to the problem, and they could also highlight possible causes such as work overload and problems with technology.
When your problem occurs within a business process, creating a Flow Chart that's causing your problem.
Although each of us may not naturally possess the optimum skill set for problem solving, obtaining the appropriate skills can be attained. Analytical The ability to dissect an issue and identify the cause and effect of multiple, related branches. Keep asking questions until you discover the true reason order 67543 did not ship on time.
This includes being able to decipher relevant information from irrelevant and reliable data from unreliable data. Open-minded Welcoming new ideas from yourself and others is very important. Most people think they are open-minded but their thinking and actions indicate otherwise. Inquisitive Asking questions is the one essential element to getting to the bottom of an issue. A: Engineering said they had a new part to replace it. It is only at this point that you can resolve the issue and increase performance. In most cases, when you get to the root of one problem and take steps to make the appropriate corrections, you will be stopping the occurrence of multiple new problems. Of the four attributes above, analytical may be the most difficult to master.