Successful Knowledge Management Case Studies

Successful Knowledge Management Case Studies-39
The first step with any technology implementation is to define your goals and objectives.While this might seem obvious, this is probably one of the biggest reasons why implementations fail.

The first step with any technology implementation is to define your goals and objectives.While this might seem obvious, this is probably one of the biggest reasons why implementations fail.If the expensive new toy that your employees need sits unused, nothing will change; employees will still complain that they don’t have the tools necessary to be successful.

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Starting from a problem audit, subsequent steps ensure a baseline measure for improvement is identified, and a comprehensive, costed solution to a recognised problem is designed which is capable of gaining buy-in from both management and the system users.

The system is designed with user involvement and must consider the operation of the proposed system as well as the implementation.

Explain the productivity and monetary losses that happen when your customer success team can’t find the information they need to service customer requests, when your sales team takes too long to onboard new reps, and what happens when marketing notices a lack of consistent branding.

Even though you’ve established your goals and objectives, it’s imperative to understand that change doesn’t happen overnight.

Second to defining your goals and objectives is transparency.

Once your goals and objectives are established, communicate this information back to the team so no one is left in the dark.

These individuals are driven, upbeat, and eager to drive organizational change.

Your internal champions will play an important role in generating excitement around the launch of your knowledge management platform and also have a role in the soft launch (we will discuss this more in a little bit).

Start off your soft launch with a quick training surrounding best practices on how to use the platform.

This is also a good time to reiterate the goals and objectives.


Comments Successful Knowledge Management Case Studies

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